Its capacity to streamline aid workflows, improve visibility across IT operations, and provide exceptional shopper support have attained the application considered one of our most important awards.
Samanage features a characteristic-rich suite personalized to streamline IT functions, from incident management and asset monitoring to know-how base and self-services portals. Its intuitive interface and seamless integration abilities ensure it is a lovely option for corporations searching for to optimize their IT aid processes.
Through the assistance close, we appreciated a chance to observe tickets and incidents with ease. On top of that, Samanage dashboard is basically intuitive, providing substantial-level final decision makers with rapid insights on vital info with no ought to drill all the way down to information for strategic planning.
When evaluating IT support administration answers, It really is vital to look at characteristics that align with the Firm's distinct wants and objectives. Samanage stands out by giving an extensive and scalable platform that combines robust performance with person-pleasant interfaces, enabling IT groups to provide productive and higher-quality services when fostering collaboration and constant advancement.
SolarWinds (NYSE:SWI), a leading supplier of potent and cost-effective IT management software package, currently introduced that it's signed an arrangement to accumulate Samanage, a very reviewed and hugely rated IT provider desk Remedy firm located in Cary, NC. Over the past seven many years, Samanage has constructed a strong, well-highly regarded products guided by a shopper-centricity that aligns very well with SolarWinds’ mission and motivation on the technological innovation Specialist Neighborhood.
Meanwhile, the asset administration gives you a complete perspective from the asset’s lifecycle from its invest in to disposal. It pays to track firm laptops and cell gadgets by Group Coverage or Area Login Scripts particularly when you’re employing a BYOD (provide your personal system) policy. It is possible to immediately see essential facts on the asset, including, effectiveness, location, and specs.
This award is given to software solutions with a comprehensive free demo offer. We really appreciated the fact that Samanage no cost demo enables possible buyers to totally assess the item’s crucial options and offers users the absolutely highlighted strategy and more than enough time and energy to critique the software program centered on their requires or predicament.
We also found out that numerous substantial-level IT industry experts like Samanage’s asset tracking capabilities. “It’s simple to deploy it by means of GPO,” admitted Harvey, a program analyst from a significant business.
Tagging makes it simpler to define the product’s status and assign it to users and observe its efficiency. Similarly, the assistance desk has robust program repository. You can easily retrieve software facts, and, a lot more critically, detect security bugs or unauthorized set up.
Getting rid of the chaos of many Answer necessities, Samanage clients can confidently and easily evaluate incidents, projects, and property in only one spot.”
“In the Samanage Neighborhood, telephone calls, Are living chat and social media, Samanage staff members are actually simply a click away to reply inquiries and acknowledge feed-back.”
Knowledge Management: Capture and share institutional know-how through a comprehensive knowledgebase, facilitating self-provider and lessening assistance workload.
“IT departments increasingly obtain by themselves at the center of staff support and electronic small business transformation. Because it leaders go after new technologies to remodel their organization, they have a chance to expand the role of assistance management from an IT enable desk to smart staff support administration across all departments,” stated Doron Gordon, Founder & CEO, Samanage.
Samanage offers a comprehensive suite of attributes and modules intended to streamline IT assistance administration procedures. Here are some of The important thing elements:
The insights we attain from participating with them, in spots like our THWACK on the internet community, allow us to make items that remedy more info nicely-understood IT administration issues in ways that technology gurus want them solved. This center on the consumer and commitment to excellence in close-to-conclude hybrid IT efficiency management has founded SolarWinds being a throughout the world chief in community management software package and MSP answers. Learn more currently at .